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ITIL-based IT Service Management

SapphireIMS is ITIL-based IT Service Management solution offered by Tentacle Technologies in collaboration with our partner, Tecknodreams Software Consulting.

CIO’s and IT Managers face the humongous challenge of managing their IT environment and providing assured Service delivery. Growing complexity of IT environments, emergence of newer technologies and business applications add to their challenges from manageability, 24 x 7 availability and performance perspectives.

SapphireIMS – Comprehensive, Integrated, Agentless IT Service Management System, designed to manage and monitor heterogeneous distributed IT environment in a most efficient and standard oriented manner. Traditional management products focus on point solutions and use agent based approach. This increases the complexity, total cost of ownership (TCO) and doesn’t offer seamless integration.

However, SapphireIMS takes completely different approach to the offer feature-rich integrated system which is easy to deploy, configure and manage without any compromise. This reduces the TCO significantly with an assured ROI.

Key Features and Benefits

Service desk with flexible work-flow engine for centralized Service delivery management

Asset life cycle management offers dynamic, automated asset discovery and management

Software license tracking and management

Remote system management and automation for performing routine management tasks from single place to improve efficiency, save cost and reduce downtime.

Agentless, ready-to-use, scalable system which lowers TCO.

Availability and Performance monitoring of distributed IT infrastructure including servers, operating systems, network devices, business applications.

Heterogeneous in nature. Supports Windows, MAC, UNIX and Linux systems for comprehensive management.

Fault monitoring supports centralized Log collection and analysis. Supported formats are Syslog, Event-log, SNMP-Trap and Custom/application log.

User experience monitoring through synthetic transactions enables the CIO’s to get the 360 degree view of the service quality and improve it accordingly.

Alerts, Thresholds and Notification feature provide flexible means to monitor the parameters against abnormality, raise appropriate alarms and alerts as well as provide notifications in the form of e-mail, SMS, trouble-ticketing or custom actions.

Flexible and Automated reporting engine supports web-based reporting as well as PDF and excel formats.

Single sign-on support through seamless integration with Active directory server / LDAP.

Service Level Management (SLM) capability allows you to pro-actively monitor the service delivery parameters as well as other business transactions.

Aligned as per ITIL recommendations.

Easy to Deploy, Configure and Maintain.

The features listed are available as part of the integrated product and is available as components to meet the specific needs of the customer environment.