Knowledge Management

What is KM?

KM is about putting in place processes, methodologies and tools to help team members develop and share knowledge in ways that will measurably improve the organization's performance

In this sense, 'knowledge' is not the end, but rather the means for further action: what we try to do is to use and share the available knowledge to become better at what we do.

Core aspects of KM

Connecting people to information and knowledge

New work should always begin with finding and using the learning gained from others’ experiences. The most important aspect to building previous knowledge is improving access to any information and or knowledge that provides evidence for policy and best practice advice.

Connecting people to people

Communicating with peers ensures we learn about their experiences and get their useful knowledge first-hand. Working collaboratively to share learning and experiences will saves a lot of time and effort, and can help us avoid making mistakes that others might have made.

Organizational improvement

Summarizing lessons learned and experiences gained, then sharing them with others can help build and retain an organization's knowledge. Developing processes to capture and share knowledge, which can then turn learning into practice, helps improve performance.

Communication strategy

It ensures that the key messages of the strategy are correctly communicated. It raises awareness and understanding and helps embed the knowledge management tools and techniques into the organization.